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Customer experience professionals

Services for Customer experience professionals

The world of customer experience is going through a radical reinvention, as new channels for communication open up with the rise of digital and social. Organisations find themselves exposed to the outside world like never before, and close control of communications is simply no longer an option.

IG Digital bring together cross-disciplinary expertise to enable your organisation to make wise investments in technology, process and marketing to ensure that your customers have an experience that is both consistent to your brand and valued by them.

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What people say...

  • IG have proven to be an invaluable resource in advising on our customer contact strategy over the past 4 years. Our interaction with them has helped transition the business through rapid growth whilst enabling us to maintain continued focus on our core value of delivering outstanding service. The team at IG have a wealth of knowledge and best practice to share and we have no hesitation in recommending them as project consultants.

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  • The projects with which we have worked with IG have had a profound effect on our Contact Centre efficiency and customer satisfaction. We continue to retain IG as trusted advisors for many aspects of running our operation.

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  • In the ten years we've been working with IG Group they have provided structured support and advice, helping us to meet the current and future demands of our customer environment. Our relationship with IG has evolved and strengthened over the last decade and we see them as an integral function within our organisation.

    - Ageas -

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IG Digital clients