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Why IG Digital?

Our approach


IG Digital draws on the decade of experience in technology and business consulting amassed by our parent company IG Group. We provide short, high return consulting engagements, strategic insight and planning, product and service procurement management, project and programme delivery and oversight, and retained advisory services.

Digital customer experience plan
Digital customer experience plan

This 5-10 day consulting approach quickly identifies where your business currently stands, where the potential gaps lie, and how to move your business forward in the short, medium and longer terms. We look at technology, channel use, organisational ownership and strategic goals, and turn those into a set of actionable steps to take control of your digital customer engagement transformation.


Customer-centric change
Customer-centric change

For many organisations, the key inhibitor to digital transformation is getting customers to change how they interact with you. Making change happen depends on taking account of their needs, but also tailoring change in a way that guides rather than alienates. Our Customer-centric change methodology approaches the planning and delivery of a digital programme in ways that put your customers needs front and centre.


Digital partnering
Digital partnering

Vendor selection is no longer enough. With a complexity that spans across your organisation, delivering meaningful digital transformation requires technology, communications, marketing and creative partners. IG Digital draw on a breadth of experience to help find the right mix of partners that will deliver the goods in ways that fit with your organisation and culture.


Digital architecture
Digital architecture

Managing the complexities of legacy and new technologies that underpin digital transformation requires a new approach to ensure innovation comes with security and managed risk. Our Digital Architecture framework provides a foundation for ensuring that appropriate approaches are taken to deliver change whilst keeping the lights on.

 

Get in touch

Call 0333 2401530 | Email info@igdigi.com

Why IG Digital?

Our approach

Our approach

Our specialisms

Our specialisms

What people say...

  • IG have proven to be an invaluable resource in advising on our customer contact strategy over the past 4 years. Our interaction with them has helped transition the business through rapid growth whilst enabling us to maintain continued focus on our core value of delivering outstanding service. The team at IG have a wealth of knowledge and best practice to share and we have no hesitation in recommending them as project consultants.

    - Golfbreaks.com; Teeofftimes.co.uk and Bookaspa.com -
  • The projects with which we have worked with IG have had a profound effect on our Contact Centre efficiency and customer satisfaction. We continue to retain IG as trusted advisors for many aspects of running our operation.

    - Booking.com -
  • In the ten years we've been working with IG Group they have provided structured support and advice, helping us to meet the current and future demands of our customer environment. Our relationship with IG has evolved and strengthened over the last decade and we see them as an integral function within our organisation.

    - Ageas -

Get in touch

IG Digital clients