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  • IG Digital draws on the decade of experience in technology and business consulting amassed by our parent company IG Group.

    Our approach
  • Achieving excellence in customer experience requires a unified approach, bringing together business and technology.

    Our specialisms

Customer experience consultants

Customer experience professionals

Services for Customer experience professionals

The world of customer experience is going through a radical reinvention, as new channels for communication open up with the rise of digital and social.

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Technologists

Services for Technologists

Traditional technology management is facing existential threat from the emergence of commoditised software, powerful consumer devices, and cloud-based services.

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Marketers

Services for Marketers

As marketing moves from demand generation into the management of a full customer lifecycle, our approach can enable you to derive the best from your investments.

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IG Digital clients

What people say...

  • IG have proven to be an invaluable resource in advising on our customer contact strategy over the past 4 years. Our interaction with them has helped transition the business through rapid growth whilst enabling us to maintain continued focus on our core value of delivering outstanding service. The team at IG have a wealth of knowledge and best practice to share and we have no hesitation in recommending them as project consultants.

    - Golfbreaks.com; Teeofftimes.co.uk and Bookaspa.com -
  • The projects with which we have worked with IG have had a profound effect on our Contact Centre efficiency and customer satisfaction. We continue to retain IG as trusted advisors for many aspects of running our operation.

    - Booking.com -
  • In the ten years we've been working with IG Group they have provided structured support and advice, helping us to meet the current and future demands of our customer environment. Our relationship with IG has evolved and strengthened over the last decade and we see them as an integral function within our organisation.

    - Ageas -

The latest from our Blog...

Phones in the Cloud

Posted by on 22nd April 2015

Yesterday and today I’m part of a discussion panel organised by Dimension Data¬†looking at the move of telephony into the Cloud. The discussions, […]


A brief guide to IT for non-IT people

Posted by on 7th April 2015

I’ve an interesting challenge at the moment with one of my clients. I have a group of people who don’t come from an […]


The change paradox

Posted by on 30th March 2015

Ask people if they want something new, something different, something better, and they’ll probably say “yes”. Get people to change their behaviours to […]


The latest from our Twitter...